Shipping & Returns

Last updated: 13 September 2026

This page explains delivery and returns for orders placed with Libacce.

B2B and wholesale orders

• Production lead times, delivery method, shipping costs and delivery terms (such as Incoterms) are specified in each quotation or order confirmation.
• Please inspect goods on delivery and report any visible damage, shortage or non-conformity in writing within 7 days of receipt, with photos and your order number.
• Custom-made, private label or specially packaged products are not eligible for change-of-mind returns. Confirmed quality issues are handled by repair, replacement or credit, as agreed.

Online retail orders (Türkiye)

• Delivery: Orders are shipped to addresses in Türkiye with a contracted carrier. Estimated dispatch time and shipping cost are shown at checkout.
• Right of withdrawal: Consumers may withdraw from the purchase within 14 days of delivery without giving a reason, in line with Turkish consumer protection law.
• Condition: Returned products should be unused, in their original packaging and with their labels. For hygiene reasons, some products may be excluded once their packaging has been opened, where the law allows.
• Exceptions: Products made to the customer’s personal measurements or specifications cannot be returned under the right of withdrawal.
• Refunds: Refunds are issued to the original payment method within 14 days of receiving your withdrawal notice, in accordance with the law.
• Defective products: If a product is defective, contact us and we will arrange repair, replacement, a price reduction or a refund according to your legal rights.

How to start a return

Email info@libacce.com or call +90 531 083 18 06 with your order number, the products concerned and the reason. We will send you the return instructions.